DOES NOT ACTIVATE with Cafe range
frustrated1717
10/27/2024
I bought the Cafe range for this feature of this probe for Sous vide and it DOES NOT activate. The range has paired with the device with zero problems but when I turn the knob and do the button press it will not activate! My Hestan Pan does work (although it takes many taps). Considering just returning the range and everything and look for another solution
Originally posted on www.ge.com
No, I do not recommend this product
Exceptionally poor design
jguil4d
1/11/2024
The product, when it works, is very good.
However.
The product suffers from exceptionally poor design and support. The manual was just a couple pages stapled together in the corner, like they were some high school kid™™s homework, hastily run off his dad™™s computer at 5am, with details to match. I had to figure out how to use the product through trial-and-error.
The charging port is a USB micro, and appears to be of very poor quality: many standard USB cables don™™t feel like they click into it solidly, leaving some doubt as to whether or not they are making good contact for charging. Additionally, there is no indicator on the unit or through its software interface that lets the user know if the unit is actually charging, and the only indicator for current state of charge is the low power indicator that comes on before the unit fails entirely due to power loss. There is no percentage display, and no indication of how long until it will power off.
Originally posted on www.ge.com
No, I do not recommend this product
NO USER GUIDE AVAILABLE
Bob55555
9/6/2023
Good concept, very bad execution. No matter how mush I've tried I cannot get an intruction sheet for the probe.
Originally posted on www.ge.com
No, I do not recommend this product
need manual for GE JXPROBE1
jlang1
7/13/2023
It seems I am not alone. I cannot find a manual for this probe. The links in previous reviews are not working.
Originally posted on www.ge.com
No, I do not recommend this product
NO MANUAL FOR JXPROBE1
NotVeryHappyAtAll
3/13/2023
Same problem as many customers. Instructions say to text "PARTS" to 36534 and it says to write part number. Only part no. I have is JXXPROBE1. Text says its wrong and needs to start with a"W".
I need a manual for JXPROBE1 to use with my GE Range; PHS930YP3FS.
How do I get a manual???
Originally posted on www.ge.com
No, I do not recommend this product
I also need a manual for my JXPROBE1
Lost in Florida
2/10/2023
While I guess I would have preferred receiving an instruction manual (or at least finding one on line), I guess it is comforting to know I™™m not the only one having a problem. I finally got Probe two weeks ago, and decided to test it out so I can make my wife a special valentines dinner ™¦ but, no such luck.
The oven says it paired, and the Smart HQ app seems to be looking for it, but, the Precision Cooking isn™™t recognizing it.
What am I doing wrong? A manual might help, but a comment from someone who has had the same problem would also be great.
Originally posted on www.ge.com
No, I do not recommend this product
I need the JXPROBE1 manual also
Dianna L
2/3/2023
I also need the manual sent to my email address. I have waited over a year for this probe and now it arrives with no instructions other than a card that said to text for instructions for a different model probe. GE you really dropped the ball on this one! Hopefully, the probe will work as promised.
Originally posted on www.ge.com
No, I do not recommend this product
No manual and the link provided is a dead end
PaigeTurner
1/30/2023
I see the "link" to the manual is posted in the review section, however it is for the JXSOUSV1 not the JXPROBE1...need HELP!!!
Originally posted on www.ge.com
No, I do not recommend this product
Unable to access manual
karenbaker828
1/28/2023
I cannot access the manual for my JXPROBE1 using the text number provided. I only get an error message that says, "Thank you for your message. This is an unmonitored account. Please contact us directly if you have any questions." Can you please email me a link as you have apparently done for others? Thank you.
Originally posted on www.ge.com
No, I do not recommend this product
I, too, am Frustrated!
Wouldliketosousvide
1/27/2023
I just received my probe after a loooong back order with a card instructing to text for a manual. Like the reviewer before me, it was a dead end. I attempted to email GE customer service directly, and included my part number and serial number. They replied that there was no manual available. I see below that GE mentioned sending a link to the reviewer. How can I score a manual as well?
Originally posted on www.ge.com
No, I do not recommend this product
Would be nice to know how to use it
Another Frustrated User
1/23/2023
We got this in the mail as a part of our purchase of a GE Range. No instructions. The card with it says "Text this number with the word PARTS"
Did that. Get back "Text the Part number."
Look around -- the only thing vaguely resembling a part number is JXPROBE1. Text that.
"Parts numbers usually begin with W"
If there's a number starting with a W in what you sent, it's too small for me to see.
Couldn't you, I don't know, just print a URL or QR code that leads to the manual? Like people did in the 'teens?
Originally posted on www.ge.com
No, I do not recommend this product
Shouldn't exist
SadProber
10/18/2022
I really wish this probe didn't exist. Then maybe GE would unlock use of the Hestan smart probe which is half the price and works over 200 deg F, so it can also be used for frying and candy making, which makes it way more useful.
Originally posted on www.ge.com
No, I do not recommend this product
Best way to sous vide!
Jesse J F
6/27/2022
We have the Profile PHS93X Induction range (don't get confused by the Cafe platinum glass door, we added that ourselves, though functionally they're the same unit).
This probe has been on backorder for a while, and I finally snagged one. I was concerned about how even the heating would be given the lack of a circulator, but the temperature is consistently maintained within 1 degree of set temp throughout the pot, and I checked many times. I added some pepper to the water to see how much circulation was occurring just by virtue of heating, and was surprised to see just how much the water moves around.
Very cool gadget!
Originally posted on www.ge.com
Yes, I recommend this product
Appearance
Features
Performance
Quality
Value
Best way to sous vide!
Jesse J F
6/27/2022
We have the Profile PHS93X Induction range (don™™t get confused by the Cafe platinum glass door, we added that ourselves, though functionally they™™re the same unit).
This probe has been on backorder for a while, and I finally snagged one. I was concerned about how even the heating would be given the lack of a circulator, but the temperature is consistently maintained within 1 degree of set temp throughout the pot, and I checked many times. I added some pepper to the water to see how much circulation was occurring just by virtue of heating, and was surprised to see just how much the water moves around.
Very cool gadget!
Originally posted on www.ge.com
Yes, I recommend this product
Works great for Sous Vide as intended
Rhawn
5/26/2020
Since this is a Sous Vide device (JXPROBE1) and not a thermometer for all cooking it is worthy of the stars (I didn't dock points for it not being able to do things it wasn't intended for). It would be incredible if it could be used for all cooking (candy making, deep frying etc) I am not sure why the limited temperature range except that maybe the electronics couldn't handle that type of heat since the device is magnetized to the pot. It was seemless to connect to my GE Cafe range via bluetooth. The biggest fault of this device is the battery does not last as long as required for most sous vide meat cooking (18+ hours). Twice now I have tried to do a 24 hour sous vide and have had to charge it during the process which means I now manually have to monitor the temp of the water while it charges. It does not appear that you can charge it while its cooking. And why no battery indicator light?? It has an LED display - put it to use. Or, since you can use the app to control the device add an alarm in there. I was fortunate to have caught it just as it was shutting off, if it had happened in the middle of the night my dinner would have been ruined. However, it has kept the water temp at what I had set it to and it is awesome to have this feature with my range. I hope more accessories come out similar to this.
Originally posted on www.ge.com
Yes, I recommend this product
